Western Blonde Salon Policies

Appointments & Arrival

We recommend arriving approximately 10 minutes before your scheduled appointment so you have time to get settled.

If you are running late, please contact the salon as soon as possible. We will always do our best to accommodate you; however, arrivals of 15 minutes or more may require us to modify or reschedule your service to avoid impacting the appointments that follow.

If we are unable to perform your service due to a late arrival, the appointment may be treated as a late cancellation or no-show and applicable fees may apply.

Booking Deposits & Consultation Fees

A deposit is required to reserve your appointment and secure the time specifically held for you on your stylist’s schedule. Most appointments require a 10% deposit; however, certain specialty, extension, corrective, or custom services may require a higher deposit or payment amount based on the time reserved, customization required, or products and hair ordered specifically for your service.

Your required deposit will be communicated at the time of booking and applied toward your scheduled service total. All booking deposits are nonrefundable if the appointment is canceled. Certain specialty services and custom orders may be subject to additional deposit and cancellation policies.

Consultation fees are also nonrefundable. If you choose to move forward with the recommended service, your consultation fee may be applied toward your future service appointment. To receive this credit, the service appointment must be booked within 10 days of your consultation. The service itself may take place after the 10-day period; however, the appointment must be reserved within those 10 days.

If no service appointment is booked within 10 days, or you choose not to move forward with a service, the consultation fee will not be refunded or credited toward a future appointment.

Appointment Confirmation

Appointments scheduled for two hours or longer, including many blonding, lightening, chemical, and extension services, require confirmation.

Guests must confirm their appointment within 24 hours of receiving our confirmation text or call. If we do not receive confirmation within that timeframe, Western Blonde Salon reserves the right to release the appointment and offer the time to a guest on our waitlist.

Cancellations, Rescheduling & No-Shows

We understand that plans can change. We kindly ask for at least 48 hours' notice when canceling or rescheduling an appointment.

Cancellations or rescheduling within 48 hours of the scheduled appointment are subject to a fee of 50% of the scheduled service total.

No-shows, same-day cancellations, repeated late cancellations, or appointments we are unable to complete due to excessive lateness may be charged up to 100% of the scheduled service total.

These policies allow us to respect the time our stylists have reserved specifically for each guest.

Service Adjustments

Your satisfaction is important to us. If you have a concern with your hair following your appointment, please contact the salon within 48 hours of your completed service.

When appropriate, we will schedule an adjustment with your original service provider whenever possible. Adjustments are intended to address the original service performed and are not considered a change of mind, a new service, or a request for a different result than what was agreed upon during the consultation.

Children & Additional Guests

To maintain a relaxing, safe, and elevated salon environment, children under the age of 12 may not accompany a guest to an appointment unless the child is also receiving a scheduled service.

If a child under 12 accompanies you without an appointment, we may need to reschedule your service.

We appreciate your understanding as we work to provide the best possible experience for every guest in the salon.

Pet & Service Animal Policy

For the comfort, cleanliness, and safety of our guests and team, pets are not permitted inside Western Blonde Salon.

Trained service animals are welcome in accordance with applicable law.

Payment Methods

Western Blonde Salon accepts Visa, Mastercard, Discover, American Express, Apple Pay, and cash.

Gratuities are not included in service pricing and are always appreciated.

Fees & Our Sustainability Commitment

Green Circle Fee

Western Blonde Salon proudly participates in Green Circle Salons' sustainability program, which helps divert and repurpose salon waste such as hair, foils, excess color, and other beauty waste.

A small sustainability fee is added to each visit to support these efforts and help reduce our environmental impact.

Card Processing Fee

A processing fee applies to credit and debit card transactions. All applicable charges and fees will be displayed for your review before your transaction is completed.

Receipts & Transparency

We believe in transparency at checkout. Charges will be available for review before payment is completed, and an electronic receipt will be sent following your transaction.

Retail Returns

We want you to love the professional products you take home from Western Blonde Salon.

Eligible retail products may be returned within 10 days of purchase for store credit only. Products must be:

• Unopened
• Unused
• In their original packaging

We do not provide cash or credit/debit card refunds on retail purchases. Store credit has no cash value and may be applied toward eligible future product or service purchases.

Gift Cards

Western Blonde Salon gift cards are perfect for birthdays, holidays, celebrations, employee appreciation, or simply treating someone to great hair.

Gift cards may be purchased through the salon or through our available digital gift card options.

All gift card and gift certificate purchases are nonrefundable and have no cash value, except where otherwise required by law.

Text Messaging & Privacy

We respect your privacy. Mobile information, including text messaging opt-in data and consent, will not be shared with third parties or affiliates for their marketing or promotional purposes.

Additional terms related to salon communications may apply when you opt in to receive appointment reminders, confirmations, or other text messages from Western Blonde Salon.

Social Media, Photography & Content

Western Blonde Salon is a social media forward salon, and photography and video are an important part of how we showcase our artists’ work, educate our team, and share the Western Blonde experience.

Guests may be photographed or recorded before, during, and/or after their service for salon education, portfolio, website, marketing, and social media content.

A photo/video and salon waiver must be reviewed and signed before services begin. If you have any questions or concerns regarding photography or filming, please speak with our team prior to the start of your appointment.

By choosing Western Blonde Salon, we ask that guests understand that content creation is a regular part of our salon environment.

Educator & Associate Services

Western Blonde Salon is committed to continued education and developing the next generation of talented stylists. As part of our education model, Associates may assist Educators and other experienced stylists during select services.

Certain services, appointments, pricing, and expectations may vary when booking with an Educator or as part of our education program.

Please visit our Educator Page for additional information, policies, pricing, and expectations that apply specifically to Educator and education-based appointments.

Our Commitment to You

At Western Blonde Salon, luxury is about more than beautiful hair. It's about how you're treated from the moment you walk through our doors.

Our licensed professionals are committed to continued education, personalized consultations, exceptional service, and creating an experience where every guest feels welcomed and cared for.

Thank you for respecting our policies and helping us create The Western Blonde Luxury Experience at both our Georgetown and North Austin locations.